School of Scale Fulfillment Policy

1. Overview

This Fulfillment Policy governs the terms under which customers can request refunds, returns, or cancellations for the hybrid products and services purchased from School of Scale, including one-on-one coaching, peer-to-peer accountability, online mentoring, and in-app support.

2. Refund Policy

  • Eligibility for Refund: Refunds are considered on a case-by-case basis, primarily for services not yet rendered or in cases of unsatisfactory service, subject to verification.
  • Refund Request Period: Customers must request a refund within 7 days of the service delivery date or within 7 days of purchase for services not yet rendered.
  • Process: To request a refund, customers must contact our support team with their order number and a detailed explanation of their concern.
  • Resolution: After investigation, if the claim is found valid, a partial or full refund will be issued to the original method of payment within 10 business days. The amount refunded may be pro-rated based on services already rendered.

3. Return Policy

  • Applicability: Given the nature of our services, returns are not applicable.
  • Exceptions: If a customer receives incorrect or unintended services, they should contact customer support immediately for rectification.

4. Cancellation Policy

  • Service Cancellation: Customers may cancel scheduled services, such as one-on-one coaching sessions, at least 24 hours in advance. Failure to cancel in time may result in the session being counted as rendered.
  • Subscription Cancellation: For ongoing subscriptions, customers can cancel at any time. However, cancellation will become effective at the end of the current billing cycle.
  • Refund After Cancellation: No refunds are provided for time already spent within the current billing cycle unless there are extenuating circumstances, subject to review.

5. Modifications to Services

School of Scale reserves the right to modify or discontinue any service at its sole discretion. Customers will be notified in advance of any significant changes that may affect their ongoing services.

6. Contact and Support

For any queries or assistance regarding our fulfillment policy, please contact our support team at [support email/contact information].